Questions and Answers

Yes. Rental management is $109 per door per month in the CBS corridor and $129 in Metro, plus HST, billed monthly in advance. The minimum is two doors ($218 a month in the CBS corridor, $258 in Metro), and it’s $10 less per door at five or more doors. We act as your agent for the tenancy. The monthly fee covers tenant calls, arranging repairs, notices, renewals and one inspection a year. Tenants pay rent and deposits directly to you. Two things are charged separately: leasing a vacant unit, at half of one month’s rent, and Residential Tenancies hearings, at $195 including two hours, then $95/hour. How rental management works.

On a managed door, they call us. Emergencies (no heat, an active water leak, no power, a lockout or a security breach) are returned within one hour and a trade is dispatched. Other calls are returned within one business day. For fire, gas or danger to life, tenants call 911. One-off visits don’t include tenant calls.

You do, directly. Trades are hired by you and invoice you; we dispatch them and add no markup. You pre-approve emergency work up to $500 and routine work up to $300. Anything above that, we ask first.

Either of us can end it with 60 days’ written notice. Keys and tenant files come back to you within 10 days.

Timestamped photos, short notes for each room, and a list of flagged items split into Required and Recommended. It comes by email. Every visit ends with one. See the sample report.

Within 48 hours of every visit, as a dated photo report. Move-out evidence reports arrive within 24 hours.

St. John’s to Holyrood and the surrounding area, including Mount Pearl, Paradise, Conception Bay South and Harbour Main.

Every service has two prices: one for the CBS corridor (CBS, Paradise, Holyrood, Harbour Main & nearby) and one for Metro (St. John’s & Mount Pearl). Your price is set by where the property is, not where you are. See the full price list.

All prices CAD, plus HST. The price list shows prices before tax, and the invoice adds HST.

Small repairs, yes: patching, touch-ups and hardware, the kind of work that fits in a turnover’s included hours. Electrical, plumbing and gas work goes to licensed trades, quoted separately. We tell you which is which before work starts. See what a turnover includes.

For one-off services, we reply to messages within one business day, by email or text. We don’t promise visit times. When we book a visit, we agree the date with you. If weather forces a change, we tell you before the visit. Managed doors: see “Who do my tenants call?”

Yes. Heating-season vacancy checks are booked as a block with a 10-visit minimum. How vacancy checks work.

No. If a tenant has left things behind, we photograph and document them as found, and the decisions stay with you.

Yes. Keys we hold are logged in and out, never copied, and every use is tied to a visit on your record.

No. Most owners aren’t. Keys are logged in and out and never copied; if the unit is occupied, the tenant gets written notice before we come, and we confirm the timing with you first. The report arrives within 48 hours.

One-off services are invoiced after the report, payable within 15 days. Rental management is billed monthly in advance.

No. Tenants pay rent and deposits directly to you. We never receive, hold or handle rent, deposits or any other money. On managed doors, you confirm each month that the rent arrived.

Yes. Same rates as owners, with trade terms for firms. Terms for property managers.

Seven years. Ask for a copy of any report we’ve sent you, any time in that window.