Privacy

What We Collect and Why

• Enquiries. Name, email, phone if you give it, the dates and number of guests if you’re asking about a stay, and what you wrote, so we can answer you. Sent to us by email; kept in our inbox.
• Service requests. Name, email, phone if you give it, the service you’re asking about, the property’s community and type, when you need it, and your message, so we can reply, price the work and schedule the visit. Sent to us by email; kept in our inbox for as long as we work together, deleted on request. Never sold or shared. Photo reports of your property are yours and are sent only to you, or to the property management firm that booked the visit.
• Photo reports and visit logs. Kept seven years as your property’s record, so you can ask for a copy of any report any time in that window. You can ask us to delete them sooner. Reports can show the inside of an occupied unit; they’re used only for the visit they record.
• Rental applicants (leasing). What an applicant gives us (references, income and rental history) is collected only to screen that application, shared only with the owner we’re placing for, and never sold. ID is viewed, not copied, and we never ask for a SIN.
• Managed rentals. Tenant names and contact details, leases, notices, records of calls and repairs, and applicant files. We keep them to run the tenancy for the owner. Files for applicants who weren’t chosen are destroyed after 12 months. When management ends, tenant files go back to the owner within 10 days.
• Sent with every form. Each form message also carries the time it was sent, your IP address and your browser type, so we can spot spam and abuse. They sit in the same email and are deleted with it.
• The farm list and the guest list. Your email, and whatever else you chose to tell us (which house you stayed in, whether you’re local). Only if you ticked the box. Used to send you a few emails a year about the farm or the houses. Every email has an unsubscribe link, and replying “stop” works too.
• Share deposits. Name and contact details, so we can confirm your place and refund you if you ask.
• Visits. Anonymous page counts through Vercel Web Analytics. No cookies, no tracking across sites, no advertising. This is the only measurement on the site.

What We Don’t Do

• We don’t sell, rent or share the list with anyone.
• We don’t run advertising trackers or social-media pixels. Our forms catch spam with a honeypot (a hidden field only robots fill in), not a tracker.
• We don’t keep card numbers. We don’t take cards on this site.

Where It Is Stored

Form submissions are delivered by email (Resend) to our business inbox (Google Workspace). The website is hosted by Vercel. Those companies process the data to deliver it; they don’t get to use it for themselves. If a message fails to send, a copy is kept briefly in our hosting provider’s error logs so it isn’t lost.

Access, Correction and Deletion

Ask us what we hold about you, ask us to correct it, or ask us to delete it, and we will, normally within a few days. Email info@harbourandhillsnl.com or call (709) 691-2666. If you’ve stayed with us through a booking platform, that platform holds its own record of the booking under its own terms.

Consent

We only email you for marketing with your express permission (that’s the unchecked box on the forms), as Canada’s anti-spam law requires. We keep a record of when and how you agreed. Withdraw it any time.

Harbour & Hills · Harbour Main and St. John’s, Newfoundland and Labrador · info@harbourandhillsnl.com · (709) 691-2666